Dental Billing Tips: Who Is Answering Your Phone?

January 5, 2023

Just imagine if your front office team could be freed up to spend time answering the phone and presenting treatment to patients while they are in the office.  Outsourcing your insurance verification, dental billing and insurance claim follow-up, patient billing and statements would free up about 2 to 4 hours a day for personal contact that is absolutely necessary to build patient rapport and trust in your practice.

Every dental practice owner wants new patients but how do you set the stage to accommodate the new patient when they reach out to your office?  Presenting treatment plans, calling for insurance verification, making collection calls, calling unscheduled patients that need treatment,  confirming patients, and dealing with other interruptions take your staff’s attention away from the phone.  Your dental practice phone is the lifeline of the practice and the very first step in the dental billing process. Answering the phone promptly helps patients make the decision to be a patient in your practice. Once they are in your practice, removing the tedious dental billing and patient billing processes means your staff is distraction-free and can give patients the best experience in your practice.